Summary
Adaptable and results-driven professional with diverse experience in retail management, customer service, and business operations. Proven ability to lead teams, streamline processes, and enhance business performance through strategic problem-solving and technical expertise. Proficient in Microsoft Office 365, Adobe Creative Cloud, and QuickBooks, with a strong background in administrative tasks, marketing, and client communication. Fluent in English and Spanish, with exceptional organizational and interpersonal skills. Dedicated to delivering excellence in every role while fostering collaboration and innovation.
Education
Retail and Consumer Science B.S. | June 2023 – Current | University of Houston
3.6 GPA
Dean’s List Spring 2024
Relevant Coursework: Application of Discrete Methods in Technology, Intro into Data Analytics, Organizational Decisions in Technology, Retail and Consumer Science, Visual Merchandising, Consumer Sales, Resources in Technology Entreprenureship, Merchandising Systems, Strategies in Digital Retail, Merchandising, Human, Ecosystems and Technological Change, Consumer Science, Research Concepts in HDCS, Entrepreneurship, Internship in Retailing and Consumer Sciences
Advertising B.A. and Honors College | August 2021 – May 2022 | University of North Texas
Minor in Spanish
High School Diploma | May 30, 2021 | The Awty International School
International Baccalaureate Diploma and American High School Diploma recipient with Honors
Skills
Hard Skills:
- Problem-solving and decision-making with strong analytical abilities.
- Proficient in Microsoft Office 365, Adobe Creative Cloud, QuickBooks, POS systems, OpenTable, and IT troubleshooting.
- Experienced in scheduling, record-keeping, cash handling, inventory management, and administrative tasks.
- Knowledgeable in bookkeeping, basic accounting, business administration, and expense reporting.
- Proficient in graphic design, social media management, and digital content creation.
Soft Skills:
- Strong verbal and written communication.
- Excellent time management and multitasking abilities.
- Detail-oriented with the ability to work under pressure.
- Skilled in conflict resolution, team training, and leadership.
- Reliable and professional in client and guest relations.
Languages:
- Fluent in English and Spanish.
Work Experience
General Manager| Musee LTD | Oct. 2023-Current
Managed all aspects of carpet sales, restoration, and invoicing using QuickBooks. Developed a business website and online storefront, including creating and editing a digital inventory with DSLR photography. Utilized tools like Adobe, Office 365, and DNS servers while overseeing social media and marketing to enhance the company’s online presence.
Receptionist | TEF Strength Training Facility| Nov. 2024 – Current
Provided excellent customer service, managed front desk operations, and supported administrative tasks, including account updates, cash handling, and invoice organization, while ensuring a clean and safe environment.
Shift Leader | Ola Cafe-Midtown | Oct. 2022 – Oct. 2023
Created recipes for drinks, syrups, and food, as well as built and troubleshooted the POS system, and worked on marketing to get interest from the community. Also, oversaw and managed team members, ensuring operations were up to food service standards and trained new hires.
Team Member | Sweetgreen | Aug. 2022 – Dec. 2022
Prepared food and salad dressings and ensured food is fresh and of good quality. Served customers face-to-face and fulfilled online orders. Also, made sure lobby, kitchen, and bathrooms are clean and followed Food Safety guidelines.
Host | Komodo Loco | March 2022 – June 2022
Direct seating, answered customer phone calls, took online orders, served drinks, bussed tables, and was in charge of the cleanliness of the Front of House. Also, ensured guests enjoyed their dining experience.
Volunteer Coordinator | Houston Museum of Natural Science | June 2017 -Aug. 2021
Seasonal paid position scheduling summer camp tours, giving tours of exhibits, training other tour guides in exhibition halls, and overseeing volunteers.